Currently viewing the tag: "ATT"

Responding to Negative Social Media Criticism: The BAMF Way

By On August 16, 2011 · Leave a Comment · In Advertising, Digital, Marketing, Social Media

A discussion started from a Forrester tweet:

 

 

 

 

 

Two people commented on what to do and it was clear that some of the advice given is circumstantial. In the given business and context, some advice is more applicable. So lets cut through the crap and organize.

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Social Media Customer Support

By On August 3, 2011 · 2 Comments · In Marketing, Social Media

This topic was spurred from a recent event with AT&T and a billing dispute.

Like many people about awful incidents, they communicate their feelings. One day, I was pissed.

When I studied abroad, I enrolled in an international data plan so I could condense my usage and still eat my media. I only [...]

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